Live Light Birth & Family (LLB&F) is a doula agency on a mission to empower families as they embark on the incredible journey of childbirth. Led by Christie, a highly qualified professional with credentials in social work, infant mental health, childbirth education, and birth doula services, LLB&F offers a wealth of experience and a holistic approach to birthing. Their team of certified doulas provides comprehensive support throughout pregnancy, childbirth, and postpartum, ensuring a nurturing and supportive environment for families.
LLB&F goes beyond just physical support. They recognize the emotional and social aspects of birth, fostering an inclusive and equitable birthing experience for all. Their commitment to trauma-informed care ensures a safe and positive experience for families who may have experienced past trauma. They offer educational resources and workshops to empower expecting parents and create a strong community of support.
About Christie S. and LLB&F
Late payments due to inefficient collection methods.
overdue account receivables
Slow responses to inquiries and the teams causing missed opportunities due to disorganized communication.
Communication Delays
Time-consuming tasks like sending emails and managing leads limited their capacity to take on new clients.
Inefficient Operations
Challenges:
Leads and consultations slipped through the cracks due to a lack of organization.
Missed Opportunities
Confusion around client progress within the sales pipeline, hindering optimal support.
Team Disconnectedness
Live Light Birth & Family (LLB&F) wanted to reach more families but needed a system revamp to free up Christie's time and resources. Their goals were to streamline workflows for efficiency, improve communication with clients, achieve financial stability through better practices, and empower their team for better collaboration and client support.
Goals:
We analyzed existing processes, mapped a new client experience based on streamlined operations, and optimized communication templates.
Streamlined Client Journey
Through initial discussions with Christie and team feedback, we tailored solutions that seamlessly integrated with their existing workflows.
Collaborative Strategy
A thorough audit of LLB&F's existing Dubsado system identified areas for improvement and automation opportunities.
dubsado audit
Approach:
Communication templates and workflows were either optimized or created to automate tasks and provide consistency.
Template optimization & Design
In-depth training sessions equipped the LLB&F team to leverage the optimized Dubsado system for a cohesive client and team experience.
Team Training
Regular strategy sessions with Christie were held to ensure the system remained optimized and continued to support LLB&F's growth and success.
Ongoing Support
Results:
Workflows increased from 1 to 15, optimizing client interactions for specific offers.
Improved Efficiency
LLB&F reached six figures, demonstrating the effectiveness of streamlined operations.
Increased Revenue
Freed up Christie's time to focus on revenue-generating tasks for growth.
90% Automated Client Experience
Faster client responses and improved team collaboration have led to positive client experiences and team collaboration.
Enhanced Communication
LLB&F is a highly recommended doula agency in Detroit, MI with repeat clients and numerous referrals. Christie was also able to hire additional team members to support their expansion.
Growth Enabled
Christie was able to accept another social work role while LLB&F continues to thrive.
Increased Impact
"Balancing my social work career, being a foster parent, and LLBF was a constant battle. Our CRM was a time-suck, leading to slow communication and missed opportunities. I felt overwhelmed, and LLBF's potential to help families was slipping away.
Eboni was a game-changer. We started with a deep dive into Dubsado, uncovering hidden inefficiencies. Collaboratively, we built a strategy that seamlessly integrated with our existing workflows. Automation, streamlined processes, and clear communication – Eboni transformed our operations!
Now, 90% of our client experience is automated, revenue is soaring, and our team is thriving. We even hired two new members! Most importantly, I was able to pursue my dreams and run an agency to make significant impact in my community. Not only is LLBF thriving but so am I, thanks to Eboni's help.
Hear what Christie has to say...
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